Cancellation Policy

At Adapt Health Care, we want you to benefit from all scheduled therapy appointments with us so we can help you achieve your goals.

Our Cancellation Policy aims to minimise cancelled or missed appointments and provide you with information about how to cancel or reschedule services if you need too.

Our cancellation fees are in alignment with the current NDIS Price Guide.

We’re able to recover a cancellation fee of up to 90% of the cost of the scheduled service from your NDIS plan in the following circumstances:

  • If your appointment has been cancelled at short notice (less than 2 business days’ notice)
  • If you do not attend a scheduled appointment without providing notice
  • If you do not show up for a scheduled appointment within a reasonable time

If you repeatedly cancel or do not attend scheduled appointments, this may result in a loss of your regular appointment times or termination of services. We will provide 14 days’ notice of termination of services in writing to enable you or your representative to choose an alternative service provider to deliver your therapy.

We will make reasonable efforts to make individual arrangements with you to minimise cancelled or missed appointments.

If our therapist has to cancel or reschedule an appointment with you, we will provide you with as much notice as possible and you will not be charged a cancellation fee.

To cancel or reschedule an appointment with us, please call us on 1800 085 030 or email us at info@adapthealthcare.com.au.